Note: To exit safe mode, restart the equipment. On the desktop, press the Windows + R keys and type: shutdown.exe / r / o / t 0, click OK, click Troubleshooting> Advanced Options> Startup Settings> Restart and when the options for initialization press the number 4 or F4 function key, test the mouse. Initially I recommend that you do the following: To resolve your problem I ask you to do the steps forward Hello, my name is Carlos Eduardo and I am an independent expert and I came to help in the best possible way.